A consumer is someone who uses, has used, or is eligible to use alcohol and other drug services.
Consumer participation is broadly defined as the process of involving health consumers in decision making about health service planning, policy development, priority setting and quality in the delivery of health services.
Consumer participation in the alcohol and other drug sector
APSU works with government and key stakeholders to create opportunities for service users to get involved, present their view and take part in research and consultations.
To learn more about consumer participation see our Resources section for consumer participation resources, activities and better practice examples.
Including consumers in the decision making processes around:
Their own treatment
Service planning, development, delivery and evaluation
Alcohol and other drug (AOD) policy
AOD research
Education and training of AOD professionals
