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Association of Participating Service Users

The Association of Participating Service Users (APSU) is a Victorian consumer representative body at the Self Help Addiction Resource Centre (SHARC).


APSU believes that people who use drug and alcohol services have a wealth of knowledge and experience.


APSU has been set-up to ensure that people who use alcohol and other drug services opinions, ideas and experiences contribute to policy, research, service provision and professional development. APSU draws guidance and direction from an advisory committee made up mostly of consumers.

APSU’s membership is free and both consumers and service providers are encouraged to join. APSU has conducted research, developed and disseminated written information materials and newsletters, conducted awareness raising.

APSU’s Vision

A supportive and inclusive democratic society where people impacted by drug dependency are treated with respect and dignity, free of stigma and discrimination, and where their needs, strengths and expertise inform and drive the Alcohol and Other Drug (AOD) service system, policy and research.

Our Mission

To ensure the voices, opinions and experience of consumers are heard, respected and integrated into service and policy development by:

  •  Training consumers to develop the skills they need to be involved in participation and other lived experience activities within the AOD sector.
  •  Working with key stakeholders to increase consumer impact on relevant policy development and implementation at the local, state and national levels.
  •  Building capacity within the AOD sector to support and promote consumer involvement in the design and delivery of services
  •  Advocating and creating opportunities for systemic change on behalf of AOD consumers to better meet their needs and improve their quality of life. 


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