Consumers make a valuable contribution to the planning, implementation and evaluation of health services. Their meaningful participation promotes the achievement of both agency and consumer outcomes, and better reflects the needs of the populations they serve. However, this requires consumer involvement at all levels of the continuous improvement process, from giving basic feedback about their experience of a service, through to the active co-design of strategies that directly inform policy and program development.   

The North and West Metro Alcohol and Drugs Service (NWMAODS), Association of Participating Service Users (APSU), APOD Family Support, YSAS and VAADA are currently collaborating on a Consumer Participation and Lived Experience Project that aims to support:

  • The development and implementation of consistent information gathering activities from consumers that can be used by all AOD providers in different settings (metropolitan and rural)
  • The meaningful engagement of consumers in the co-design of survey instruments and other consumer feedback tools

The Consumer Participation and Lived Experience Reference Group is seeking expressions of interest from consumers (service users and family members) of AOD services in North-West Melbourne area to be involved in this project, and actively participate in the Reference Group’s meetings and activities.

For further information and to read the Position Description click here