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Consumer Participation

This page and all its content is currently being updated.  If there is any information you require that is unavailable please email for assistance. 


The CARE Ideas Exchange is a key outcome of the Consumer Participation Training project, which took place at the ibis Melbourne Hotel & Apartments on Thursday 4th May 2017. Over 90 people, from across Victoria and interstate, attended this full day event focusing on the role and future of consumer participation in the Alcohol and Other Drugs (AOD) sector.

Following are the PowerPoint presentations from the day:

Overview of Project
MC, Heather Pickard, Chief Executive Officer, SHARC 
Power and Passion: Why Your Experience Matters and How to Drive Change in the AOD Service Sector
Keynote by Jacqui Gibson-Roos, consumer & Darlene Cox, Executive Director of Health Care Consumers Association Inc. 
Presented by Jacqui Gibson-Roos

‘The Big Toolbox’ Guide to Starting a Consumer Group
Russell Chilcott & Richard Gornall, the former Southern Region Consumer Advisory Council (SRCAC)

High Quality Care in the 21st Century
Professor Jane Burns, Professor of Innovation and Industry at the University of Sydney

‘Let Love In’ Fostering Family Participation Workshop
Edita Kennedy, APSU Project Worker & Marg Quon, family member 

Creating an Effective Interprofessional Network of Leaders in Mental Health
Jo Stubbs, Project Manager at Victorian Mental Health Interprofessional Leadership  Network

Advocating for Change from Within
Wayne Wright, Manager of Southern Dual Diagnosis Service

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Training Resources for Alcohol and Other Drugs (AOD) Services in Victoria

A project funded by the Commonwealth Department of Health, Substance Misuse Service Delivery Grant Fund

Consumer participation is broadly defined as the process of involving health consumers in decision making about health service planning, policy development, priority setting and quality in the delivery of health services.

A consumer is someone who uses, has used, or is eligible to use alcohol and other drug services.

Consumer participation in the alcohol and other drug sector consists of including consumers in the decision making processes around:

  • their own treatment
  • service planning, development, delivery and evaluation
  • AOD policy
  • AOD research
  • education and training of AOD professionals


APSU at SHARC and TaskForce Community Agency have now delivered Consumer Participation Training to each of the AOD regions in Victoria.

The practical training courses aimed to teach AOD workers how to improve the participation of consumers in the sector and more specifically in their own organisations.  Participants had ample opportunity to discuss and develop an action plan for participation and were then supported to bring this training back to their own organisations.

This webpage has been designed to support participants who have completed the consumer participation training with current, user friendly information and resources. 

This Consumer Participation Toolkit is here to assist you and your organisation in successfully implementing and imbedding consumer participation into your organisation’s culture, processes and procedures.

Click here to go to APSU website

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